Policies · 8 of 8
Contact
Write to us
We answer at [email protected]. One address covers everything — billing, a render that went wrong, rights questions, refunds and account deletion. A person reads every message, and we reply within one business day.
Help us find it quickly
If your message is about a particular render or payment, send it from the email on your account and tell us roughly when it happened, which engine you used and what the prompt said. For a payment, the date and the amount on your statement are enough for us to find it. Never send full card numbers by email; we will never ask for them.
Refunds and failed renders
A failed render returns its credits to your balance on its own — you do not need to write. For a refund of purchased credits you have not used, write within 14 days of the purchase and mention which one; the Refunds Policy explains the rest.
Rights and takedowns
If you believe something made on Lirran uses your likeness, your brand, your photographs, your artwork or other work of yours without permission, write to the same address with a link or description of the material and how it is yours. We look at every report and act on it.
Who you are writing to
Lirran at lirran.com is run by the company whose details — registered name, address and registration number — are printed at the foot of every page of this site, next to the payment methods.
Before you write
Many answers are already on the front page and in the policies linked below: how credits work, what each engine costs, what we do with your data and what may not be made here. If something in them is unclear, that is on us — tell us, and we will make it plainer.
Something unclear? A person reads every message.
Contact us