Refunds Policy

Failed renders cost nothing

If a render fails — the provider errors, times out or declines the request — every credit it used goes back to your balance automatically. You do not need to ask, and the refund shows in your billing history as its own line.

Unused credits, within 14 days

Purchased credits you have not spent can be refunded to the card you paid with. Write to [email protected] from your account email within 14 days of the purchase and tell us which purchase you mean. If you have used part of a purchase, the unused purchased part can be refunded.

What cannot be refunded

Credits already spent on renders that completed — the provider has done the work, even if the result was not the one you wanted. Bonus credits that come with larger packs and any promotional credits have no cash value, so they are never paid out in money.

How it is paid

Approved refunds go back to the original payment method, in the currency you paid in, usually within 5–10 business days depending on your bank.

Not happy with a result

Models interpret a prompt differently from render to render. If a completed render is not right, try another engine or rewrite the prompt — and if you think something went genuinely wrong on our side, tell us at [email protected]. We review each case and fix what is ours to fix.

Chargebacks

If a charge looks unfamiliar, please write to us before disputing it with your bank; we answer within one business day and can usually settle it faster than a dispute.

Everything about refunds goes to [email protected].